# Bouncing on keys **URL:** \ **Category:** Organelle 1\ **Created:** [July 30, 2019, 12:28am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657 "2019-07-30T00:28:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jensel](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@Jensel](https://forum.critterandguitari.com/u/Jensel)\ **Post date:** [July 30, 2019, 12:28am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/1 "2019-07-30T00:28:42Z")
Hey guys, I have an issue… I purchased an used Organelle via Ebay. Operating system is 3.1. On several patches I get a bouncing effect if I touch the keys. Meanwhile I think I may have an hardware issue… but you will know better… Could you please suggest a test routine or so to find out what is going on? Thanks a lot, Jens ---
**Author:** ![oweno](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/oweno/32/10_2.png) [@oweno](https://forum.critterandguitari.com/u/oweno)\ **Post date:** [July 30, 2019, 12:49am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/2 "2019-07-30T00:49:15Z")
This might be defective keypad from a while back. causes problems like increased key pressure, misfires, double fires. It is more noticeable on some patches (open say Sampler Style and it should be pretty obvious if there are keyboard issues). you can check this topic for fix / more information: > [@Keyboard Button Issues](https://forum.critterandguitari.com/t/keyboard-button-issues/1856/28): > > Hi, We now have replacement keypads that fix this misfiring keypad issue. We’re happy to send you a replacement keypad to repair it yourself. You’re also welcome to ship it to us so we can replace it. Either way, please contact us at [https://www.critterandguitari.com/contact](https://www.critterandguitari.com/contact) Here’s a video that shows the replacement process: Here are the steps: Disassemble: Shut down the Organelle. Remove power plug and any other connections along rear side. Remove anything plugged into the USB ports. Pu… ---
**Author:** ![Jensel](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@Jensel](https://forum.critterandguitari.com/u/Jensel)\ **Post date:** [July 30, 2019, 1:06am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/3 "2019-07-30T01:06:46Z")
Thank you very much! I am 100% convinced meanwhile, I can generate very ugly key repiitions having a key pressed… damn… but I will fix it, thanks a lot, I will contact the makers. Sad that the guy who sold it to me didn’t have an eye on this or sold it becaues he had the problem… 😒 ---
**Author:** ![chrisk](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/chrisk/32/11_2.png) [@chrisk](https://forum.critterandguitari.com/u/chrisk)\ **Post date:** [July 30, 2019, 3:56pm UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/4 "2019-07-30T15:56:03Z")
Hi, I just responded to your email to us. Thanks for letting us know. ---
**Author:** ![Jensel](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@Jensel](https://forum.critterandguitari.com/u/Jensel)\ **Post date:** [July 30, 2019, 8:27pm UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/5 "2019-07-30T20:27:24Z")
Thank you very much for the fast reply and for the awesome service! ---
**Author:** ![Jensel](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@Jensel](https://forum.critterandguitari.com/u/Jensel)\ **Post date:** [August 13, 2019, 7:14pm UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/6 "2019-08-13T19:14:16Z")
Hey guys in the Forum and of course especially Critter & Guitari (Chris), thanks a lot for your awesome support! I got the keypad, I fixed it, easy going, I kept my time, 45 minutes. Now the Organelle feels like a real instrument, it works. Feels good 😃 ---
**Author:** ![LosQuas](https://avatars.discourse-cdn.com/v4/letter/l/76d3ee/32.png) [@LosQuas](https://forum.critterandguitari.com/u/LosQuas)\ **Post date:** [July 31, 2023, 3:27am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/7 "2023-07-31T03:27:48Z")
Hello, I recently got an ORGANELLE and I am having the same key issues you have discussed in previous posts. I’ve tried repeatedly to contact C&G thru the contact page but I have not received any replies. I am prepared to pay for any materials that I may need in order to fix the keypad myself. Please contact me and help me figure this out! The organelle is an amazing instrument but I am super frustrated with this misfiring that keeps happening! Thank you, Best, C ---
**Author:** ![chrisk](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/chrisk/32/11_2.png) [@chrisk](https://forum.critterandguitari.com/u/chrisk)\ **Post date:** [July 31, 2023, 3:42am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/8 "2023-07-31T03:42:11Z")
Hi @LosQuas - please check your email’s spam folder as we replied to your original email to us on July 27 and replied to the newest email from 10 minutes ago as well. ---
**Author:** ![LosQuas](https://avatars.discourse-cdn.com/v4/letter/l/76d3ee/32.png) [@LosQuas](https://forum.critterandguitari.com/u/LosQuas)\ **Post date:** [July 31, 2023, 3:55am UTC](https://forum.critterandguitari.com/t/bouncing-on-keys/4657/9 "2023-07-31T03:55:02Z")
Thank you, Chris! I just replied to your latest email. Can’t thank you enough for following up. Thank you again!