# Contacted support a week ago but no response, pocket piano needs repair

**URL:** <https://forum.critterandguitari.com/t/contacted-support-a-week-ago-but-no-response-pocket-piano-needs-repair/4935>\
**Category:** Pocket Piano / Bolsa Bass / Original Kaleidoloop\
**Created:** [October 4, 2019, 10:42pm UTC](https://forum.critterandguitari.com/t/contacted-support-a-week-ago-but-no-response-pocket-piano-needs-repair/4935 "2019-10-04T22:42:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ofthestrange](https://avatars.discourse-cdn.com/v4/letter/o/dc4da7/32.png) [@ofthestrange](https://forum.critterandguitari.com/u/ofthestrange)\
**Post date:** [October 4, 2019, 10:42pm UTC](https://forum.critterandguitari.com/t/contacted-support-a-week-ago-but-no-response-pocket-piano-needs-repair/4935/1 "2019-10-04T22:42:25Z")

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one of the knobs on my pocket piano is broken so the oscillation doesn’t work right. tried contacting support to get repair authorization but no response - any else have similar difficulty?

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**Author:** ![chrisk](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/chrisk/32/11_2.png) [@chrisk](https://forum.critterandguitari.com/u/chrisk)\
**Post date:** [October 4, 2019, 10:50pm UTC](https://forum.critterandguitari.com/t/contacted-support-a-week-ago-but-no-response-pocket-piano-needs-repair/4935/2 "2019-10-04T22:50:57Z")

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Hi,

Just sent a reply to your Oct 1 email.  
Thanks,  
Chris