# Hardware fault, and no reply through contact form

**URL:** <https://forum.critterandguitari.com/t/hardware-fault-and-no-reply-through-contact-form/5331>\
**Category:** Organelle\
**Created:** [January 3, 2020, 8:40am UTC](https://forum.critterandguitari.com/t/hardware-fault-and-no-reply-through-contact-form/5331 "2020-01-03T08:40:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pfig](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/pfig/32/3750_2.png) [@pfig](https://forum.critterandguitari.com/u/pfig)\
**Post date:** [January 3, 2020, 8:40am UTC](https://forum.critterandguitari.com/t/hardware-fault-and-no-reply-through-contact-form/5331/1 "2020-01-03T08:40:05Z")

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I first posted a message using the “Contact us” link on the website a month ago, and then another one 2 weeks ago, with no reply from C&G - and there’s not even an automated email acknowledging my messages. Hopefully someone will see it here.

My Organelle 1 has developed a fault, the left channel has died. Could someone please let me know how to proceed in order to get it RMAd?

Thank you in advance,

Pedro

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**Author:** ![chrisk](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.critterandguitari.com/chrisk/32/11_2.png) [@chrisk](https://forum.critterandguitari.com/u/chrisk)\
**Post date:** [January 3, 2020, 12:21pm UTC](https://forum.critterandguitari.com/t/hardware-fault-and-no-reply-through-contact-form/5331/2 "2020-01-03T12:21:38Z")

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Hi Pedro,

I just sent a message to you.

Thanks