ETC buttons skipping Modes

Hello, My ETC has been skipping over modes when pressing the toggle buttons. Is this a software issue or just the buttons?

It is a mechanical Issue, but it should be fixable in software.

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How would I go about fixing this? Should I try to contact C&G for help/repairs?

I can’t speak for C&G. You may ask @oweno or @chrisk

Ok thanks, I appreciate the quick reply!

yes, I have similar problem. It’s apparent especially when ETC has not been used for some months and will lessen after more intensive usage. Probably some contact cleaner would solve the issue but I have had not time to try it out.
Also, welcome to forum @rulinn :smiley:

C&G sent me a new keypad to replace. I’ll give an update once I finish the repairs.