Jammed wooden button

I just bought an organelle m new (the grey matte one). It just came in the mail today, and one of the wooden buttons is jammed. It’s pressed down and I can’t seem to get it unjammed. It was like this since I took it out of the box 5 minutes ago. Any advice?

Hi - sorry to hear this. It’s probably best if we repair it for you. Please contact us here.

You could also try pulling the wood key up with pliers.

It seems to have resolved itself! I think it was cold when it arrived and after a night in my house it seems to work perfectly now. I’ll keep posted if anything changes. Thank you!

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