Pocket Piano needs fixing

[Jomabi]

Hi all,

My pocket piano from 2014 is unusable all of a sudden. I switch it on as usual, it plays for a few seconds and then freezes without sound, just shows both lights on and won’t restart. Even when I switch it off and on. It needs a few minutes to reboot it seems, then I can switch back on, only to have the same thing happen all over again. I’m in London, anyone know anyone who could possibly fix this for me?? Paid of course! Any recommendations very appreciated.

[oweno]

Are you using a battery or a power adapter? This sounds like what happens when the battery gets low.

[Jomabi]

I thought that too so I charged the batteries and it’s doing the same thing unfortunately. I also have an adaptor somewhere so will trying that next but it’s never done this before even when the battery was low.