Select button is not pressed

Hello.
Suddenly the select button is not pressed. It doesn’t even click. I’ve never dropped it, but suddenly the button doesn’t press, which is very disconcerting. Does anyone have the same symptoms as me?

Do you mean the select encoder or the aux button? What functionality specifically is not working

The video lacks permissions to view it. Please contact us directly: critterandguitari.com/contact

Hello. A few days ago, I inquired about a broken select button.(I can’t seem to delete the last post, so I left it as it is.)

So sorry. my mistake. I have granted permission.
[IMG_4687.MOV - Google Drive]

The select button is not pressed. It doesn’t even click. I’ve never dropped it, but suddenly the button doesn’t press, which is very disconcerting.

Thank you for the video. It appears the encoder should be replaced. Please contact us here: critterandguitari.com/contact

Ok!
Can i send you a mail?(I don’t know your email address) Or is there a separate site where you can buy encoders?