Keyboard Button Issues

Hello,
not a long time ago I’ve bought a used Organelle (id 031**) and now frustrating a bit because of keyboard problems I’ve faced from the first moment. For any of the button, I need to push it hard to get the response of the device.

Kindly asking for support in solving this problem.

(BTW, I’ve tried to use a Contact page mentioned in first message of this thread, but there is an error on the contact form: “critterandguitari.myshopify.com is blocked”.)