Doesn't start up

Hello I just received my eyesy and tried to start up via the wifi mode (shift start up) but didn’t show up.
Now I want to get back into normal mode but it doesn’t show anything.
removed the card and inserted again but no luck.
coloured screen and some code,
starts up but hangs on black screen with white light on.
is there a general factory reset option or something?
ANy help appreciated.
Thanks, Charlie


Sorry to hear about this. It sounds related to a bug that was just fixed in a new OS release. The microSD card needs to be flashed with a new disk image. Instructions for this update are in Chapter 6.1 of the manual. We recommend skipping step #2.