Thanks for the response. Blackmagic were super helpful with support (pasted below), but, besides HDCP (which I can’t imagine applies to ETC) didn’t offer a reason the hardware wouldn’t communicate. I didn’t have an HDMI camera source to troubleshoot with, so tried an amazon stick and thus the mention.
Maybe Ruslan is your guy. His email there: email@example.com
If you guys figure this out, please post about it. I’d sell my elgato in a heartbeat and get back with blackmagic.
Thank you for your email.
If you see the UltraStudio Mini Recorder in the settings, it means the device installed properly. Regarding protection, you are absolutely right. If you can’t get a video from the HDMI the main reason is HDCP - High-bandwidth Digital Right Protection. Especially from Amazon or another set-top box. We would recommend checking the capturing device with HDMI camera. Actually, 1080i59.94 is most acceptable and can use in the troubleshooting process. If you can capture video from other devices it shows you that device works as expected and it might be interconnection issue. The UltraStudio Mini Recorder can support 720p59.94, 720p60. And if there no HDCP you should get a signal.
And if your reseller has an affordable return policy you can return back your device.
Please do not hesitate to contact us for any further reason.
Blackmagic Design Inc.
Ticket ID: XTV-260-82719