Hi,
We now have replacement keypads that fix this misfiring keypad issue. We’re happy to send you a replacement keypad to repair it yourself. You’re also welcome to ship it to us so we can replace it. Either way, please contact us at https://www.critterandguitari.com/contact
Here’s a video that shows the replacement process:
Here are the steps:
Disassemble:
- Shut down the Organelle.
- Remove power plug and any other connections along rear side.
- Remove anything plugged into the USB ports.
- Put some tape across the keys so they don’t fall out later.
- Unscrew the six black screws that run along the bottom edge.
- Remove white bottom part.
- Remove knobs - use screwdriver & paper (see video for technique).
- Unscrew the 10mm nuts on the potentiometer shafts. Before removing the final nut be sure to flip the Organelle over so the keys don’t fall out.
- Gently remove the circuit board.
Replace Keypad:
- Gently remove the white keypad membrane by pulling it up.
- Clean the circuit board’s gold contacts that were under keypad using contact cleaner (following the instructions on can) or the provided isopropyl alcohol wipe. (FYI: it is best to use alcohol content of 91% or higher because the balance of content is water. Water is not great for circuit boards!). Allow alcohol to fully evaporate before proceeding.
- Replace the keypad by placing the keypad nubs over the holes in circuit board. Pull nubs through circuit board with pliers/tweezers.
Reassemble:
- Gently insert the circuit board. Ensure that board is flush with the inner face of the enclosure and that the jacks are flush with the outer face.
- Replace washers and screw the nuts on the pots.
- Remove tape across the keys.
- Replace knobs. Line up the ‘flats’ on the knobs and pot shafts. Then push knobs on.
- Replace white bottom part, making sure the USB port holes are oriented correctly.
- Replace the six black screws along the bottom edge and tighten. Don’t over tighten!
- Wash hands when you’re done!