Organelle Jack Right Output won't work

Hi,
I have my Organelle for a couple of years now without any problem, but recently de right output stoped working. All other Jacks work fine. I emailed and contacted Critter through the website, with no response. I understand COVID is probably slowing things down. I found some related issues on this forum, but with no practical resolution. Does anybody have an idea of what might be?
Thank you!